Privacy Policy

At DCH 360, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, schedule services, or communicate with us.

By using our website (www.dch360.com) or providing your information to us, you consent to the practices described below.

1. Information We Collect

We collect personal information in the following ways:

Information You Provide Directly:

Name
Phone number
Email address
Service address
Payment information (if applicable)
Any details submitted through contact forms, service request forms, or communications

Information Collected Automatically:

IP address
Browser type and device
Pages visited and time spent on the site
Cookies and tracking data (see Section 5)

We do not knowingly collect personal data from children under 13.

2. How We Use Your Information

We use your information to:

Schedule and deliver maintenance or remodeling services
Respond to inquiries and provide customer support
Send appointment reminders, updates, or confirmations
Improve our website’s functionality and user experience
Send promotional communications (only with your consent)
Process payments and invoices
Maintain records and legal compliance

We do not sell your personal information.

3. How We Share Your Information

We may share your information with:

Service providers (such as technicians or payment processors) who perform services on our behalf
Legal authorities when required by law, regulation, or legal process
Our business partners if explicitly authorized by you

We require all third parties to respect your data and use it only as instructed.

4. Data Security

We use industry-standard security measures (encryption, firewalls, access controls) to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.

Please contact us immediately if you believe your information has been compromised.

5. Cookies and Tracking

Our website may use cookies and similar technologies to:

Analyze site traffic
Enhance user experience
Personalize content

You can disable cookies in your browser settings, but doing so may limit website functionality.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Request access to the data we hold about you
Request that we correct or delete your data
Opt out of promotional emails at any time (via unsubscribe link or contacting us directly)

7. External Links

Our site may link to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their policies before providing personal information.